Shipping and Returns

Shipping and Returns 

 

SHIPPING

Each order placed with Circe Studios is carefully wrapped in our lilac tissue paper with a handwritten thank you note and placed in our sturdy shipping boxes.

Our domestic orders are the delivered via our shipping partner, DPD, using their tracked delivery service. You will receive your tracking number in your shipping confirmation email.

Our international orders are sent via An Post.

 

CANCELLATIONS:

If you wish to cancel your order please respond to your confirmation email requesting cancellation or email us at lauren@circestudios.co quoting your order number.

If your order has not dispatched we will cancel your order and issue a refund. If your item has dispatched it will then fall under our returns policy as stated below.

RETURNS

Each of our candles is hand-poured in County Kildare. Your candle may contain some sight imperfections and discolouration, but these cannot be helped and ensure your candle is unique to you.

Returns are only valid when we are notified and the item is returned within 14 days of receipt.

Please email us with your order number to lauren@circestudios.co.  We will provide you with instructions to return the item. 

Items must be returned unused and repacked in their original packaging. Any gift with purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.

You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. 

The goods must be packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.

Assuming that our return’s policy has been adhered to, returned goods will be credited within 5 days of our receiving them. 

If in doubt about any aspect of our returns policy, please contact us and we will be happy to help.